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Refund and Returns Policy

Delivery Location

Items offered on our website are available for delivery to addresses in the United States

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at Info@prohairmonyusa.com

Returns

We accept returns and offer 100% refunds if they are issued within 14 days of the order delivery.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at Info@prohairmonyusa.com with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at Info@prohairmonyusa.com

Pro Hairmony USA Professional is an online store for hair products, which is focused on hair straightening, providing international consumers with the very best within this context.
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